Refund & Return Policy

We’re sorry if our products did not meet your expectations. Before requesting a return or refund, please contact us first, as we would love to see if we can resolve the issue and make things right. We offer a 100% satisfaction guarantee.

If you still prefer to return your order, you can refer to our full Return and Refund Policy for detailed instructions.

Online Orders

For customers who purchased directly from our online store, if you are not satisfied with your product, you may request a return or exchange within 7 days of receiving your order, provided that the product is unused, unopened, or in the same condition as a new item.

Please send your return request to sales@mediarchitect.net and include the following information:

· Your request (return, exchange, or other)

· Purchase channel

· Order number or other proof of purchase

Once we receive your request, our team will guide you through the next steps to process your return or exchange as quickly as possible.

 

Email Orders

For customers who placed an order through our email or WhatsApp, you may also request a return or exchange within 7 days of receiving your order, as long as the product is unused, unopened, or in new condition.

Please contact us directly via the same channel you used to place the order (email or WhatsApp) and provide the following details:

· Your request (return, exchange, or other)

· Order details or proof of purchase

Our team will confirm your request and assist you with the return or exchange process promptly.

 

Bulk & Customized Orders

For bulk orders or customized products, we do not accept returns or exchanges once the order has been confirmed and delivered, unless there is a quality issue.

 

Damaged or Wrong Items

If you receive a damaged product or an item different from your order, please contact us within 30 days of delivery. We will cover the return shipping costs and arrange for a replacement to be sent to you as quickly as possible.

 

Return Shipping Costs

We do not charge any restocking fees for returns. However, customers are responsible for covering the shipping costs associated with returning the product, unless the return is due to a quality issue or an error on our part.

 

Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us. We aim to respond as quickly as possible.

· Email: sales@mediarchitect.net

· WhatsApp: +86 18145724203 (Eleanor)

· Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

 

Thank you for your understanding and support.