Refund & Return Policy

Standard Orders (Packages under 2 kg)

We offer a 30-day 100% satisfaction guarantee.

If you're not satisfied with your purchase, you may return the product in unused, unopened, or like-new condition.

• Returns must be made within 30 days of the purchase date.
• We are unable to process refunds or exchanges after 30 days.
• A receipt or proof of purchase is required to complete your return.

 

Refunds (If Applicable)

Once we receive and inspect your returned item, we will notify you by email about the status of your refund.

If your return is approved, your refund will be processed and automatically credited to your original payment method within a few business days.

 

Bulk Orders (If Applicable)

For bulk or customized orders, all details will be confirmed in advance by both parties, including product photos or videos before shipment.

Please note: Bulk orders are non-returnable and non-refundable.

 

Return Shipping

To return a product, please send it to our designated local return address. Contact us at [sales@medarchitect.net] for details.

• Customers are responsible for return shipping costs.
• Shipping fees are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.