Frequently Asked Questions

💡How can I order?

You can place your order directly on our website by adding items to your cart and checking out. If you need bulk pricing, you can also send us a quote request, and our team will assist you with the order process step by step.

💡What payment methods do you accept?

We accept major credit cards and PayPal for online checkout. For bank wire transfers, please contact us directly to get our official bank account details. Bank transfer is recommended especially for bulk and custom orders.

💡Do you require a minimum order quantity?

We have no minimum order requirement for regular retail orders. For customized and bulk wholesale orders, a small MOQ applies, which we can discuss with you based on your specific needs.

💡Is my payment secure on your website?

Absolutely. Our site is protected by SSL encryption, ensuring all your personal and payment details are 100% secure. Every transaction is fully encrypted, and we will never share your private information with any third parties.

💡When will I receive my order confirmation?

You will get an order confirmation email right after you complete your checkout. If you don’t receive it within a few minutes, please check your spam folder or feel free to reach out to us for help.

💡Do you ship worldwide?

Yes, we ship to most countries and regions around the world. If your location is not available at checkout, feel free to contact us, and we can arrange a suitable shipping solution for you.

💡When will my order ship?

In-stock orders are processed and shipped within 1–2 business days after payment. Standard delivery takes another 8–15 days, with most orders arriving within 15 business days total.

Please note: Some shipments only update tracking after arriving in your destination country. No transit updates during international shipping are normal and do not mean your package is delayed.

Special items like products with needles or simulated blood powder may take longer to process. Custom and bulk orders follow separate production lead times, and we will keep you updated along the way.

You will get a shipping confirmation email with your tracking number once your order is dispatched.

💡How much does shipping cost?

Shipping cost depends on your destination, package weight and shipping method. You can check the exact shipping rate directly at checkout after entering your delivery address. 🔗Check shipping rate at checkout→

💡Can I track my order online?

Sure. Once your order is shipped, we will send you a tracking number and a tracking link by email. You can check your shipment status anytime on our Track Order page.

💡Do you offer expedited shipping?

Yes, we offer expedited shipping options for urgent orders. If you have an urgent delivery request, please feel free to contact us with your specific needs, so we can check and assist you quickly.

💡What if my package is delayed or lost?

If your package is delayed or missing, please first check your tracking updates. If there is no progress for an extended period, feel free to contact our support team immediately. We will help you look into the issue right away. Once we confirm your package is lost, we will arrange a replacement shipment on the same day.

🔘Learn More about Shipping Policy

💡What is your return policy?

You can request a return within 14 days of receiving your order. All returned items must be brand new, unused, unopened, and kept in their original packaging. Please contact us first to confirm the return process before sending any items back.

🔘Learn More about Return & Refund Policy

💡Can I get a full refund?

Full refunds are available for damaged, defective or wrong items we shipped. For voluntary returns from customers, only a partial refund will be offered, and original shipping fees are non-refundable.

💡Who pays for return shipping?

We cover the return shipping cost if the return is due to our mistake, such as damaged, defective or incorrect items. For returns made for personal reasons, the customer is responsible for all return shipping fees.

💡How long does it take to process my refund?

Once we receive and inspect your returned item, we will process your refund within 5 business days. The actual arrival time of the refund depends on your payment provider and bank processing time.

💡Are bulk order or customized items eligible for return?

Customized products and bulk orders(10+ units) are non-returnable and non-refundable. These items are produced strictly based on your personalized requirements and specifications, and bulk goods have already gone into production, so we cannot accept returns or refunds.

💡Can I get a product sample first?

Yes, we welcome sample orders for quality and reference checking. You can place a sample order first at your own cost to check the quality. If you later place a bulk order with us, we will deduct and refund your sample fee from the bulk order payment.

💡Do your products have quality warranty?

All our products come with official quality warranty. We stand behind our product craftsmanship and material quality, and we will handle quality-related issues properly for you.

💡Can I check product specifications?

Sure. Detailed product specifications, size, material and features are all listed on each product page. If you need more technical details, you can also reach out to our team anytime.

💡What should I do if I receive a damaged item?

If you receive broken or damaged goods, please contact us promptly and provide photos and videos of the damaged product and its packaging. We will verify the issue quickly and arrange a replacement or full refund as appropriate.

We’d love to hear your voice!

You’re warmly welcome to share your reviews and comments about our products. Any feedback or suggestions from you are highly valued, and we will keep improving our products and services based on your opinions.

💡Do you offer discounts for schools, educational institutions and training centers?

Yes, we offer special customized discount policies for schools, educational institutions and training centers with bulk purchases. Please contact us with your required product and quantity, and we will provide you with a preferential institutional quotation.

💡Is there a discount for large quantity orders?

Certainly. Extra exclusive discounts are available for large quantity orders. We will offer you the best tailored price according to your order volume.

💡Can I become your authorized distributor?

Yes, we warmly welcome global partners to become our authorized distributors. We offer favorable wholesale policies, stable supply support and professional after-sales service. However, if you plan to sell on Amazon, you are not allowed to use our brand directly, as we have officially run our own Amazon store for 6 years.

💡What is the MOQ for wholesale orders?

Our wholesale minimum order quantity varies by product. Please contact our support team to get the exact MOQ for the items you are interested in.

💡How can I get a wholesale price list?

Our company has strict regulations on sharing wholesale price lists publicly. If you are interested in our wholesale cooperation, please contact us directly for detailed pricing information.

Bulk Order Contact Info

📧Email: sales@mediarchitect.net

🕐Working Time: Monday to Friday, 9:00 - 18:00 (GMT+8)

We will reply to you within 24 hours.

🔘Learn More about Bulk Order Partnership

💡Are your products customizable?

Yes, we support full customization for most of our products. We can tailor items according to your specific needs for different scenarios.

💡Can I get a custom design or private label?

Absolutely. We offer custom design service and private label branding. You can provide your own artwork and logo, and we will arrange production with your exclusive label.

💡What is the lead time for custom orders?

The lead time depends on product type, quantity and customization requirements. Our team will inform you of the exact production and delivery time after confirming your order details.

💡Can I change the size/color of the product?

Yes, customized size and color are available. Please tell us your preferred specifications, and we will provide a tailored solution for you.

Custom Solution Contact Info

📧Email: sales@mediarchitect.net

🕐Working Time: Monday to Friday, 9:00 - 18:00 (GMT+8)

We will reply to you within 24 hours.

🔘Learn More about Our Custom Solution

💡Do you provide W-9 / W-8BEN tax forms?

We are a Hong Kong-based company and do not issue W-9 forms. We only provide official W-8BEN documents for international tax exemption purposes. Please click the button below to get the relevant file. 📝Click Here to Get Our W-8 Form

💡How can I apply for tax exemption for my order?

Please contact our business team and submit your valid tax exemption documents. We will review your information and process the tax exemption for your order accordingly.

💡Who is eligible for tax exemption?

Qualified businesses, educational institutions, non-profit organizations and eligible international buyers can apply for tax exemption with valid official certificates.

💡How do I receive your tax identification information?

You can contact us directly to request our official tax identification details. We will send you the complete and valid tax information by email.

💡Where can I download tax-related documents?

Tax-related documents are not available for public download. Please get in touch with our support team, and we will send you the required files privately via email.