Customer Care

💡When Will My Order Ship?

Here's how it works: you order → we process → we ship → you receive your order

Ordering takes a few seconds. Standard processing takes 1-2 business days. Then one of our carriers takes it from there and you will get your order delivered after additional 8-15 days.

Unless the item is classified as a special or sensitive product (such as included needles or simulated blood powder), most orders arrive within 20 business days from the order date.

You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

💡How Much Does Shipping Cost?

Shipping costs vary depending on the destination and the weight of the products. If you’d like to know the total shipping cost before placing an order, simply go to the cart page and enter your country and postal code. Our shipping calculator will automatically estimate the shipping cost for your order.

💡Where Do We Ship To?

We ship from warehouses located in the United States, the United Kingdom, Australia, and China, depending on product availability. If you have special shipping requirements, please feel free to contact us before you order.

🔘Learn More about Shipping Policy

💡What is Your Return Policy?

We accept returns within 7 days of receiving the product. If there is no quality issue, the customer is responsible for return shipping costs to our warehouse. Once we receive and inspect the returned item, the refund will be issued to the original payment method within 5 business days. 

💡What Should I Do if I Receive a Damaged or Incorrect Item?

If you receive a damaged or incorrect item, please email us your order number along with photos of the product after delivery. Our team will review the issue and respond within 24 hours. A replacement product will be arranged for you.

💡Please Note:

Bulk orders and customized orders are not eligible for return. However, if there is a quality issue, we will gladly arrange a replacement.

🔘Learn More about Return & Refund Policy

💡What Payment Methods Do We Accept?

We offer a variety of secure payment options to make your shopping experience as convenient as possible. We accept major credit cards, debit cards, PayPal, and T/T (Telegraphic Transfer).

All transactions are encrypted to ensure your payment information is fully protected. If you encounter any issues during checkout, our customer support team is always here to help.

💡Is My Payment Secure?

Absolutely! We take your security seriously. Our checkout process uses advanced encryption technology to protect your personal and payment information. All transactions are processed through trusted payment gateways that comply with the highest industry standards for security. Once your payment is completed, you’ll receive a confirmation email with your order details. Shop with confidence knowing your payment information is secure!

💡 How to Check My Order?

Click the ‘CHAT’ button at the bottom right corner of the page, then select ‘Track my order’ and enter your order number. For any further questions, please email us your order number along with your inquiry, and our team will assist you.

💡 What if I Don’t See Updates on my Tracking?

Once a tracking number is generated, it means your order has been handed over to the shipping carrier. If you don’t see updates immediately, please be patient. Your package is on its way to your country, and tracking will update once it reaches the local carrier.

In some rare cases, delays may occur if the package is held at customs.

💡Do You Offer Discounts For Bulk Orders?

Yes. We offer special discounts for bulk purchases, including orders from students, schools, and institutions. Discount rates vary depending on order quantity and product type. Please share your requirements with us, and our team will provide a customized quotation.

💡Do You Accept Distributor Partnerships?

Of course. We welcome distributor and reseller partnerships worldwide. Please provide your company information and the products you are interested in, and our team will contact you as soon as possible.

💡 Do You Provide US W-8 or W-9 Forms?

Yes. Medarchitect provides a W-8 form, which is accepted by many U.S. schools and institutions for procurement. As a non-U.S. entity, we do not issue a W-9 form.

💡 What Certifications or Qualifications Do You Have?

Our factory holds multiple certifications, including ISO, CE, FDA, and WCA, ensuring that our products are manufactured under strict quality standards and comply with international safety requirements.

If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help.