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At Medarchitect, we offer a 14-day return policy. If you are not satisfied with your product after receiving it, we sincerely apologize and are here to assist you. This page is designed to answer most of your questions regarding returns and exchanges.

 

💡 What is Our Return Policy?

At Medarchitect, we offer a 14-day return policy. If you are not satisfied with your product after receiving it, we sincerely apologize and are here to assist you.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. If there is no quality issue, the customer is responsible for return shipping costs to our warehouse. If the return is due to a verified quality issue, Medarchitect will cover all return shipping costs and offer one of the following options:

• Replacement: We will send you a replacement product.
• Refund: We will issue a full refund to your original payment method.

Once we receive and inspect the returned item (if applicable), the refund or replacement will be processed promptly, usually within 5 business days.

 

💡Bulk & Customized Orders

Bulk orders and customized orders are not eligible for returns or exchanges, except in cases of verified quality issues.

 

💡What Should I Do if I Receive a Damaged or Incorrect Item?

If you receive a damaged or incorrect item, please email us your order number along with photos of the product after delivery. Our team will review the issue and respond within 24 hours. A replacement product will be arranged for you.

 

💡 Company Information & Return Address

Company Name: Medarchitect (a brand under Pro-Health Product Ltd)

Return Address: Building C20, Huachuang Comic and Animation Industrial Park, Shiqi Town, Panyu District, Guangzhou, CN.

📧 Email: sales@mediarchitect.net
💬 WhatsApp: +86 18145724203 (Eleanor)
🕘 Business Hours: Mon–Fri, 9am–6pm (GMT)

Thank you for you understanding!